{"id":2781,"date":"2023-11-03T13:08:44","date_gmt":"2023-11-03T12:08:44","guid":{"rendered":"https:\/\/vertrouwensketenlive.kinsta.cloud\/?page_id=2781"},"modified":"2026-10-13T12:31:19","modified_gmt":"2026-10-13T10:31:19","slug":"faqs","status":"publish","type":"page","link":"https:\/\/vertrouwensketen.nl\/en\/resilient-chains\/faqs\/","title":{"rendered":"FAQ&#8217;s Resilient chains"},"content":{"rendered":"\n<h1 class=\"wp-block-heading has-xx-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--50)\"><strong><strong>Frequently Asked Questions<\/strong><\/strong><\/h1>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-e627be86 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading\"><strong>How can we help you?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\t\t<style>\n\t\t\t\t\t\t\t#searchwp-form-1 .swp-input,\n\t\t\t\t#searchwp-form-1 .swp-select {\n\t                border: 1px solid #374442;\n\t                border-radius: 0;\n\t            }\n\t\t\t\t#searchwp-form-1 .searchwp-form-input-container .swp-select {\n                    border-right: 0;\n                }\n\t\t\t\t#searchwp-form-1 input[type=submit] {\n                    border-radius: 0;\n                }\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t                #searchwp-form-1 .swp-toggle-checkbox:checked + .swp-toggle-switch,\n                #searchwp-form-1 .swp-toggle-switch--checked  {\n                    background: #374442;\n                }\n\t\t\t\n\t\t\t                #searchwp-form-1 * {\n                    font-size: 16px;\n                }\n\t\t\t\n\t\t\t\t\t\t\t#searchwp-form-1 input[type=submit] {\n                    background-color: #374442;\n                }\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/style>\n\t\t\t\t<form id=\"searchwp-form-1\"\n\t\t\trole=\"search\"\n\t\t\tmethod=\"get\"\n\t\t\tclass=\"searchwp-form\"\n\t\t\taction=\"https:\/\/vertrouwensketen.nl\/en\/\"\n\t\t\taria-label=\"Search\"\n\t\t\t\t\t\t>\n\t\t\t<input type=\"hidden\" name=\"swp_form[form_id]\" value=\"1\">\n\t\t\t<div class=\"swp-flex--col swp-flex--wrap swp-flex--gap-md\">\n\t\t\t\t<div class=\"swp-flex--row swp-items-stretch swp-flex--gap-md\">\n\t\t\t\t\t<div class=\"searchwp-form-input-container swp-items-stretch\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input type=\"search\"\n\t\t\tclass=\"swp-input--search swp-input\"\n\t\t\tplaceholder=\"Zoeken ...\"\n\t\t\tvalue=\"\"\n\t\t\tname=\"swps\"\n\t\t\ttitle=\"Zoeken ...\"\n\t\t\taria-label=\"Search\"\n\t\t\taria-required=\"false\"\n\t\t\t\t\t\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/form>\n\t\t<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">We are happy to answer your questions about the Secure Chain.&nbsp;Is your question not listed here?&nbsp;<a href=\"https:\/\/secure-chain.eu\/contact\/\">Please get in touch.<\/a><\/p>\n\n\n\n<div class=\"wp-block-group has-ast-global-color-4-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--30)\">Quick links:<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7fbb63da wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"#general\">General<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"#participation\">Participation<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"#costs-and-financing\">Cost and financing<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-37f74f87 wp-block-columns-is-layout-flex\" style=\"margin-top:0;margin-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"#organisation\">Organisation<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"#portbase\">Portbase<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"#technology\">Technology<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"#security\">Security<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 id=\"general\" class=\"wp-block-heading has-x-large-font-size\"><strong><strong>General<\/strong><\/strong><\/h2>\n\n\n\n\n<div id=\"faq__group\" class=\"faq wp-block-sowmedia-faq\">\n                                        <div class=\"faq__post\" id=\"why-was-the-secure-chain-initiated\" post=\"2872\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">General<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">Why was the Secure Chain initiated?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">At the heart of the development of the Secure Chain is the widely felt desire by authorities and the business community to increase the security and reliability of logistics chains. Collaboration is key in this respect. In logistics, data and cargo move from link to link. Every transition constitutes a potential risk. Through the Secure Chain, only familiar and released parties have access to specific information and are able to perform actions.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"what-problem-does-the-secure-chain-address\" post=\"3422\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">General<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">What problem does the Secure Chain address?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">The previous approach involving a PIN code sent by the shipping line\/ship agent for collecting a container was open to potential abuse. These PIN codes were often widely shared within the chain. In principle, anyone in possession of the PIN code could collect the container. The Secure Chain puts an end to this. Each link digitally passes on the authorisation to securely collect a container to the next designated party. This creates a closed chain which only comprises familiar, authorised parties. They securely exchange &#8216;need-to-know&#8217; information with one another. Furthermore, participants operationally benefit from the smart reuse of data and optimal insight into the status and planning of import containers\u00a0<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"what-does-releasing-a-container-mean\" post=\"3425\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">General<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">What does releasing a container mean?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">Releasing a container means that the shipping line\/ship agent makes it available to the customer for collection. This usually happens after the customer has completed all necessary payments. Until the moment of release, a container is blocked in the computer system of the terminal of arrival. The customer will not be able to collect the container.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Furthermore, a distinction is made between the container\u2019s commercial release (by the shipping line\/ship agent) and its release by Customs. To be able to collect a container at a terminal, both kinds of releases are required.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"how-does-the-secure-chain-make-the-release-process-more-secure\" post=\"3427\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">General<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">How does the Secure Chain make the release process more secure?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">In the Secure Chain, each link digitally passes on the authorisation to collect a container to the subsequent link. This creates a closed chain with only familiar, authorised parties. They exchange &#8216;need-to-know&#8217; information with one another in a secure manner. PIN codes are eliminated from the release and collection process and can therefore no longer be abused by unauthorised parties for illegally collecting containers and\/or accessing container information.\u00a0<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"why-is-the-release-process-being-changed\" post=\"3426\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">General<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">Why is the release process being changed?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">The previous approach involving a PIN code sent by the shipping line\/ship agent for collecting a container was open to potential abuse. These PIN codes were often widely shared within the chain. In principle, anyone in possession of the PIN code could come and collect the container. The Secure Chain puts an end to this. Each link digitally passes on the authorisation to securely collect a container to the next designated party. This creates a closed chain which only comprises familiar, authorised parties. They securely exchange &#8216;need-to-know&#8217; information with one another. Furthermore, participants operationally benefit from the smart reuse of data and optimal insight into the status and planning of import containers throughout the entire logistics chain.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"who-is-required-to-participate-in-the-secure-chain\" post=\"2867\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">General<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">Who is required to participate in the Secure Chain?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">The ultimate aim is for all deepsea and shortsea containers to be released and collected at the terminals via the Secure Chain. This means that all parties in these chains must participate at the instigation of the shipping line\/ship agent: from the shipper, forwarder and logistics service provider to the inland operator (truck, train, barge) that collects the container at the terminal. A container that is released via the Secure Chain cannot be removed from the chain halfway through.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"when-will-all-releases-in-rotterdam-run-through-the-secure-chain\" post=\"2868\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">General<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">When will all releases in Rotterdam run through the Secure Chain?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">All containers arriving in Rotterdam under the supervision of the 12 largest deepsea shipping lines\/ship agents are now being released through the Secure Chain. The focal point for 2026 is connecting the shortsea sector and (after that) the participation of the remaining deepsea parties. More information about the phasing is available\u00a0<a href=\"https:\/\/secure-chain.eu\/faqs\/#when-will-i-receive-the-releases-via-the-secure-chain\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>here.<\/strong><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"will-the-secure-chain-also-work-for-other-cargo-flows-besides-deepsea-import-containers\" post=\"2869\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">General<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">Will the Secure Chain also work for other cargo flows besides deepsea import containers?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">Yes, a start has now also been made with the gradual connection of the shortsea sector in the port of Rotterdam.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"is-carrier-haulage-also-part-of-the-secure-chain\" post=\"6393\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">General<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">Is carrier haulage also part of the Secure Chain?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">Carrier haulage is an integral part of the Secure Chain. If you, in your capacity as an inland operator, have questions about carrier haulage, then please contact your shipping line\/ship agent.<\/p>\n<\/div>\n        <\/div>\n            <\/div>\n\n\n<h2 id=\"costs-and-financing\" class=\"wp-block-heading has-x-large-font-size\" style=\"padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--30)\">Costs and financing<\/h2>\n\n\n\n\n<div id=\"faq__group\" class=\"faq wp-block-sowmedia-faq\">\n                                        <div class=\"faq__post\" id=\"what-are-the-costs-of-the-secure-chain-for-users\" post=\"3445\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Costs and financing<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">What are the costs of the Secure Chain for users?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">The technical implementation of the Secure Chain runs via the Port Community System of Portbase. All shipping lines\/ship agents and many logistics service providers and inland operators already utilise Portbase&#8217;s services. For these existing services, they pay a subscription fee and a usage fee based on cost recovery. For the release and collection of containers via the Secure Chain, Portbase has managed to expand the relevant services with an additional authorisation layer in a cost-neutral way thanks to external financing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To ensure the continuity and further development of releasing import containers through the Secure Chain, Portbase is now asking participating shipping lines\/ship agents for a contribution of \u20ac0.50 per container. For other links in the chain that already operate through Portbase, usage of the services for the Secure Chain continues to be cost-neutral.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shippers and forwarders new to Portbase can choose between the paid service <a href=\"https:\/\/www.portbase.com\/en\/services\/cargo-controller\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Cargo Controller<\/strong><\/a> (with many extras) and the free basic service <strong><a href=\"https:\/\/www.portbase.com\/en\/services\/cargo-release-manager\/\" target=\"_blank\" rel=\"noreferrer noopener\">Cargo Release Manager<\/a><\/strong>. The latter service has been specifically designed for companies with only one or a few containers. For more information, please contact Portbase. Any required API interfaces involve separate fees related to the services provided by the company\u2019s software vendor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"who-finance-the-secure-chain-and-why-these-parties\" post=\"3444\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Costs and financing<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">Who finance the Secure Chain? And why these parties?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">The development of the Secure Chain and its implementation via the services of Portbase have been made possible in part by the Port Alliance Rotterdam, the National Growth Fund \/ Digital Infrastructure Logistics (DIL) and the Port of Rotterdam Authority. Port Alliance Rotterdam is a broad public-private partnership in which various government bodies (Police, Public Prosecution Service, Customs, Fiscal Information and Investigation Service, Municipal government, Tax Authorities, Harbor Master of Rotterdam, Regional Information and Expertise Centre) and private parties (Port of Rotterdam Authority, Deltalinqs) have consolidated all goals and measures aimed at boosting security in the port. DIL focuses on the further advancement of digitisation in logistics. The Port of Rotterdam Authority directly benefits from being an attractive, secure port and from the proper implementation of improvement measures to facilitate this.<\/p>\n<\/div>\n        <\/div>\n            <\/div>\n\n\n<h2 id=\"organisation\" class=\"wp-block-heading has-x-large-font-size\" style=\"padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--30)\">Organisation<\/h2>\n\n\n\n\n<div id=\"faq__group\" class=\"faq wp-block-sowmedia-faq\">\n                                        <div class=\"faq__post\" id=\"which-parties-are-involved-in-the-secure-chain\" post=\"4780\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Organisation<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">Which parties are involved in the Secure Chain?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">The Secure Chain endeavours to boost the resilience of the (digital) port processes. A large number of parties have joined forces for the Secure Chain. Combined, the\u00a0<a href=\"https:\/\/secure-chain.eu\/who-is-who\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>initiating parties<\/strong><\/a>\u00a0represent all the links in the logistics chain: from shipping line\/ ship agent, shipper and forwarder to the logistics service provider, inland operator (truck, train, barge) and terminal. Also the Port of Rotterdam Authority, the Municipality of Rotterdam, Dutch Customs, the Seaport Police and several semi-public organisations support the Secure Chain. Portbase has been requested by the collaborating parties to focus on the technical realisation of certain aspects of the Secure Chain.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"what-is-the-government-deadline-for-the-introduction-of-the-secure-chain\" post=\"4777\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Organisation<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">What is the government deadline for the introduction of the Secure Chain?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">The government considers the implementation of the Secure Chain to be of the utmost significance, but it is not formally involved in its introduction. However, shipping lines\/ship agents have been expressly urged to treat measures such as the Secure Chain with urgency due to their societal importance.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"who-are-the-initiators-of-the-secure-chain\" post=\"2874\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Organisation<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">Who are the initiators of the Secure Chain?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/secure-chain.eu\/who-is-who\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Click here<\/strong><\/a> for an overview of the initiators and partners who make the Secure Chain possible.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"how-is-the-secure-chain-organised\" post=\"3441\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Organisation<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">How is the Secure Chain organised?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">Within the Secure Chain, a control group comprising specialists bears responsibility for the progress and coordination with all stakeholders. Decisions about the rollout are taken during the consultation sessions that the control group has with the boards of the shipping lines\/ship agents. In addition, coordination takes place with a broad representation from public and private parties. There are separate consultations with Portbase regarding the technical realisation.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"is-the-dutch-government-involved-in-the-secure-chain-as-well\" post=\"3443\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Organisation<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">Is the Dutch government involved in the Secure Chain as well?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">Primarily, the new approach to releasing and collecting containers is initiated by the port business community, which also bears responsibility for the initiative. The Dutch government considers this matter highly important and supports these measures. For example, the Dutch and Belgian governments, the municipalities of Rotterdam and Antwerp as well as the managements of the shipping lines MSC, CMA CGM, Maersk, Hapag-Lloyd and Seatrade signed the <a href=\"https:\/\/www.rijksoverheid.nl\/documenten\/publicaties\/2023\/02\/17\/declaration-on-the-fight-against-cross-border-organized-drug-crime\"><strong>\u2018Declaration on the fight against cross-border organised drug crime\u2019<\/strong><\/a> in February 2023. This declaration features concrete agreements pertaining to the joint fight against organised crime in the ports of Rotterdam and Antwerp. Among other things, this is reflected in the Port Alliance Rotterdam.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"what-is-the-port-alliance-rotterdam-and-how-does-it-relate-to-the-secure-chain\" post=\"3442\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Organisation<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">What is the Port Alliance Rotterdam and how does it relate to the Secure Chain?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">The <strong><a href=\"https:\/\/portalliancerotterdam.nl\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">Port Alliance Rotterdam<\/a><\/strong> (formerly known as the Implementation Agenda for the Port of Rotterdam) is a broad public-private partnership in which various government bodies (Police, Public Prosecution Service, Customs, Fiscal Information and Investigation Service, Municipal government, Tax Authorities, Harbor Master of Rotterdam, Risk Information and Expertise Centre) and private parties (Port of Rotterdam Authority, Deltalinqs) have been consolidating all goals and measures aimed at boosting security in the port for several years already. The Secure Chain is one of the many projects the partnership focuses on.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n        <\/div>\n            <\/div>\n\n\n<h2 id=\"participation\" class=\"wp-block-heading has-x-large-font-size\" style=\"padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--30)\">Participation<\/h2>\n\n\n\n\n<div id=\"faq__group\" class=\"faq wp-block-sowmedia-faq\">\n                                        <div class=\"faq__post\" id=\"what-is-the-timeline-for-the-implementation-of-the-release-process-via-the-secure-chain\" post=\"4762\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Participation<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">What is the timeline for the implementation of the release process via the Secure Chain?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">The implementation and scaling-up of the process for releasing and collecting containers via the Secure Chain has taken place in a phased and controlled manner. Phase 1 ran until the 31st of March 2024 and entailed all incoming container cargo from Latin America. In phase 2, which ended on the 30<sup>th<\/sup>\u00a0of June 2024, all containers from North America were added. In phase 3, which ran until the 1<sup>st<\/sup>\u00a0of October 2024, Africa, the Middle East, India and Pakistan followed. Since 3 February 2025, the new way of working has also been in force for cargo from the Far East and Oceania. With this, all intercontinental container cargo entering Rotterdam now falls under the Secure Chain.<br>For 2026, further expansion to other container cargo entering the port is planned, particularly in the shortsea sector.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"what-do-i-need-to-do-to-release-and-collect-a-container-via-the-secure-chain\" post=\"4754\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Participation<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">What do I need to do to release and collect a container via the Secure Chain?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">The actions you need to take for the Secure Chain depend on the role you play in the logistics chain. At\u00a0<a href=\"https:\/\/secure-chain.eu\/\">www.secure-chain.eu<\/a>, under the menu option \u2018How to act\u2019, you can read about the actions required on your part. at\u00a0<a href=\"https:\/\/www.portbase.com\/en\/secure-chain\">https:\/\/www.portbase.com\/en\/secure-chain<\/a>, you can find all information about the relevant Portbase service(s) for you.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"from-which-moment-will-my-containers-run-through-the-secure-chain-and-how-do-i-participate\" post=\"3432\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Participation<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">From which moment will my containers run through the Secure Chain and how do I participate?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">The shipping line\/shipagent that brings in the container by sea sets the Secure Chain in motion. Each deepsea and shortsea shipping line\/shipagent individually informs and guides its customers (the party to whom the container is released) for the transition to the Secure Chain. Instructions for connecting are also available <strong><a href=\"https:\/\/secure-chain.eu\" target=\"_blank\" rel=\"noreferrer noopener\">on the website<\/a><\/strong> under the \u2018How to act\u2019 menu. Want to know which shipping lines\/ship agents are participating? <strong><a href=\"https:\/\/secure-chain.eu\/participants\/\" target=\"_blank\" rel=\"noreferrer noopener\">Click here<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"which-shipping-linesship-agents-and-terminals-participate-in-the-secure-chain\" post=\"3431\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Participation<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">Which shipping lines\/ship agents and terminals participate in the Secure Chain?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">An overview of all participating shipping lines\/ship agents and terminals in the deepsea and shortsea sectors is available&nbsp;<a href=\"https:\/\/secure-chain.eu\/participants\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>here<\/strong><\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"how-does-participation-in-the-secure-chain-concretely-benefit-me\" post=\"3428\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Participation<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">How does participation in the Secure Chain concretely benefit me?\u00a0<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">On the one hand, the Secure Chain makes the release and collection of import containers more secure and reliable. Both cargo and people are better protected. On the other hand, the smart reuse of data throughout the entire logistics chain ensures optimal insight into the status and planning of import containers. For more specific information on the benefits, please visit the homepage and the specific target group pages on this website.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"is-participation-in-the-secure-chain-mandatory-can-i-decide-to-opt-out\" post=\"3430\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Participation<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">Is participation in the Secure Chain mandatory? Can I decide to opt out?\u00a0<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">The Secure Chain is essentially an agreement between the shipping line\/ship agent and its customers. Ultimately, it is the shipping line\/ship agent that determines the manner in which a container is released. The 12 largest deepsea shipping lines\/ship agents in Rotterdam have decided to release containers through the Secure Chain. Shipping lines\/ship agents in the shortsea sector will also start doing this in 2026. Given the responsibilities all parties have in terms of security and reliability, non-participation is not really an option. Furthermore, governments have expressly urged shipping lines\/ship agents to prioritise the introduction of measures such as the Secure Chain in view of their substantial importance to society. If a shipping line\/ship agent releases a container via the Secure Chain, everyone in the chain must participate. As an intermediate link, it is not possible to remove oneself from this process; this would mean the container consequently cannot be collected from the terminal.\u00a0<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"how-do-i-know-if-my-chain-partners-are-ready-for-the-secure-chain\" post=\"3435\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Participation<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">How do I know if my chain partners are ready for the Secure Chain?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">As a customer (the so-called release-to-party), you inform your chain partners about the steps they need to take to participate once you have received the announcement of your upcoming participation in the Secure Chain from the shipping line\/ship agent. For this, you can use the information you received from the shipping line\/ship agent, but you can also refer them to <a href=\"https:\/\/secure-chain.eu\">www.secure-chain.eu<\/a>. Many logistics service providers and inland operators work for multiple clients and will quickly become familiar with the new operational approach.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"what-can-parties-demand-of-me-as-one-of-the-links-in-the-chain-as-a-chain-partner-i-need-time-to-prepare-for-the-secure-chain\" post=\"3436\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Participation<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">What can parties demand of me as one of the links in the chain? As a chain partner, I need time to prepare for the Secure Chain.<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">In principle, participation in the Secure Chain constitutes an agreement between the shipping line\/ship agent and its customer (the so-called release-to-party). If you are one of the links in the underlying chain, but do not feel confident that you are ready for participation yet \u2014 due to required <strong>system adjustments<\/strong>, for example -then it is important to contact your client. The Portbase services for the Secure Chain are not only available via a system interface, but also as web services. Click <strong><a href=\"https:\/\/www.portbase.com\/en\/secure-chain\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/strong> for more information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"what-is-a-customer-code-when-will-i-receive-it-and-from-whom\" post=\"3434\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Participation<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">What is a customer code, when will I receive it and from whom?\u00a0<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">The customer code is the reference number by which you, as the customer (the so-called release-to-party), are known to the shipping line\/ship agent. When the shipping line\/ship agent announces that your containers will soon be processed through the Secure Chain, you will receive this customer code from them. As a customer of the shipping line\/ship agent, you next inform your supply chain partners about the new procedure. This gives all parties ample time to prepare. Once everyone in your chain is ready, you enter the customer code into your selected Portbase service \u2013 Cargo Controller or Cargo Release Manager. Doing so tells the shipping line\/ship agent that you are ready; they will then start releasing the containers through the Secure Chain. Please note: If you are a customer of multiple shipping lines\/ship agents, you will receive a separate customer code from each of them. More information about using the customer code is available\u00a0 <strong><a href=\"https:\/\/support.portbase.com\/en\/kennis\/how-can-i-register-my-customer-code-in-cargo-controller-or-cargo-release-manager\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"can-i-switch-to-the-secure-chain-for-all-my-cargo-in-one-go\" post=\"3433\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Participation<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">Can I switch to the Secure Chain for all my cargo in one go?\u00a0<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">Whether you can instantaneously switch to the Secure Chain for all your cargo depends on the shipping line\/ship agent. Each shipping line\/ship agent independently determines the order and pace at which customers are connected. If you have not yet been contacted by the shipping line\/ship agent (or only for a specific shipping area) and want to (further) speed up the connection process, then please contact your shipping line\/ship agent.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"will-other-seaports-in-the-netherlands-participate-in-the-secure-chain-as-well\" post=\"3437\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Participation<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">Will other seaports in the Netherlands participate in the Secure Chain as well?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">At present, all attention is geared to the rollout of the Secure Chain for deepsea and shortsea containers via the port of Rotterdam. In the long term, it is possible that other Dutch ports may also opt for the Secure Chain solution and\/or that other cargo flows will be handled via the Secure Chain as well. Technically, this is doable. After all, Portbase is the Port Community System of the Dutch ports.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"what-is-the-difference-between-the-secure-chain-and-secure-container-release-by-t-mining\" post=\"3440\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Participation<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">What is the difference between the Secure Chain and Secure Container Release by T-Mining?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">The technical rollout of the Secure Chain takes place by expanding existing services in the Port Community System (PCS) of the Dutch ports by means of an extra authorisation layer. Parties in the port logistics chains have been quickly and conveniently exchanging digital data with one another via this PCS for more than twenty years already. T-Mining&#8217;s Secure Container Release is a separate blockchain solution. Of course, shipping lines\/ship agents are free to make their own choice from the available solutions for releasing containers. In all cases, the inland operator will however always need to submit a pre-notification to the container terminal via Portbase prior to collecting containers.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"what-is-the-difference-between-the-secure-chain-and-certified-pick-up-in-antwerp\" post=\"3438\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Participation<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">What is the difference between the Secure Chain and Certified Pick-Up in Antwerp?\u00a0<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">Certified Pick-Up is the solution devised by Port of Antwerp-Bruges to make the release process in the port of Antwerp more secure. There are major similarities in the way Certified Pick-Up and the Secure Chain work, but major differences are present as well. The Secure Chain works supplemental to existing port processes and the available Portbase services to facilitate this. An authorisation layer has been added to these services. Users do not need to log in to a new, separate platform, but can simply continue working in their existing, familiar environment. Consequently, the smart reuse of data is always possible.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"what-is-the-significance-of-rotterdam-and-antwerp-each-opting-for-their-own-solution-would-one-common-solution-not-have-been-better\" post=\"3439\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Participation<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">What is the significance of Rotterdam and Antwerp each opting for their own solution? Would one common solution not have been better?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">Parties that operate through both the ports of Rotterdam and Antwerp will have to deal with two separate processes regarding the release of import containers. One common solution would have been ideal. However, the (local) processes and support systems in both ports differ to such an extent that the implementation of a common solution is highly complicated, especially also in view of the social pressure to quickly achieve improvements.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"after-a-first-trial-with-secure-container-release-why-did-it-take-three-years-for-the-secure-chain-to-actually-be-rolled-out\" post=\"3429\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Participation<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">After a first trial with Secure Container Release, why did it take three years for the Secure Chain to actually be rolled out?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">Ultimately, the way in which the Secure Chain works is quite straightforward; however, the process leading up to this proved extensive and time-consuming. Think of creating awareness throughout the entire logistics chain among a large number of different parties, for example, and process analysis, coordination with the community, realisation, testing, etc. Furthermore, a completely new operational approach is being introduced; changing habits and behaviour is not easy.\u00a0<\/p>\n<\/div>\n        <\/div>\n            <\/div>\n\n\n<h2 id=\"portbase\" class=\"wp-block-heading has-x-large-font-size\" style=\"padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--30)\">Portbase<\/h2>\n\n\n\n\n<div id=\"faq__group\" class=\"faq wp-block-sowmedia-faq\">\n                                        <div class=\"faq__post\" id=\"what-if-the-port-community-system-experiences-a-disruption\" post=\"4775\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Portbase<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">What if the Port Community System experiences a disruption?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">Should the Portbase services experience a disruption, then an emergency procedure is in place for participants. The quickest way to verify whether a service is indeed experiencing a disruption is to subscribe\u00a0<strong><u><a href=\"https:\/\/status.portbase.com\/#\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/u><\/strong>\u00a0to status updates about the service(s) relevant to you. More information is available at\u00a0<strong><u><a href=\"https:\/\/support.portbase.com\/en\/availability-pcs\/\" target=\"_blank\" rel=\"noreferrer noopener\">Availability PCS &#8211; Portbase Support<\/a><\/u><\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"can-we-bypass-portbase-for-the-secure-chain-are-there-alternatives\" post=\"4773\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Portbase<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">Can we bypass Portbase for the Secure Chain? Are there alternatives?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">The Secure Chain is a collaboration between public and private parties. In the preliminary phase, the initiating parties determined that all data exchange within the Secure Chain would be facilitated via the services of Portbase. Of course, shipping lines\/ship agents have the option of choosing a different solution for the secure and reliable release of containers. In all cases, the inland operator will however need to submit a pre-notification to the container terminal via Portbase prior to the collection of the container.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"how-does-portbase-secure-the-port-community-system\" post=\"4770\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Portbase<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">How does Portbase secure the Port Community System?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">Portbase operates according to the highest security standards. Security measures are both visible and invisible.\u00a0<a href=\"https:\/\/www.portbase.com\/en\/community-solutions\/secure-first\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Click here for more information<\/strong><\/a><\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"who-is-the-owner-of-portbase\" post=\"4768\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Portbase<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">Who is the owner of Portbase?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">Portbase is a not-for-profit organisation whose shareholders are the Port of Rotterdam Authority (75%) and Port of Amsterdam (25%). Portbase is neutral, independent and operates on a non-profit basis.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"what-is-a-port-community-system\" post=\"4766\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Portbase<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">What is a Port Community System?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">A Port Community System (PCS for short) constitutes the digital infrastructure of a port. Via the PCS, (port) companies exchange data with authorities and with one another. Through the smart reuse of data, all core processes in the port logistics chains can consequently be digitally handled in a fast, efficient and secure manner. Portbase is the organisation responsible for the PCS of the Dutch ports.&nbsp;<a href=\"https:\/\/www.portbase.com\/en\/port-community-system\/\"><strong>Click here for more information<\/strong><\/a><\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"what-does-portbase-do\" post=\"4764\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Portbase<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">What does Portbase do?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">Portbase manages the Port Community System (PCS) of the Dutch ports. It is the ambition of Portbase to make the logistics chains of the Dutch ports as attractive as possible through one single gateway. From mandatory notifications to the Harbor Master and authorities to secure data exchange between companies and the management of rights and access to data: the PCS enables all parties in the logistics chain to exchange information faster, more efficiently and at lower costs. The aim is to transform the Dutch ports into the smartest in Europe. Portbase is neutral, operated by and for the port community and does not have a profit motive. The PCS currently has more than 7,000 participating companies with approximately 34,000 users.\u00a0<a href=\"https:\/\/www.portbase.com\/en\/\"><strong>Click here for more information<\/strong><\/a><\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"what-role-does-portbase-play-in-the-secure-chain\" post=\"3424\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Portbase<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">What role does Portbase play in the Secure Chain?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">As the neutral logistics platform for the Dutch ports, Portbase was asked by the port business community to lead the technical development of the Secure Chain. To facilitate this, an additional authorisation layer was added to the existing digital services within the Port Community System. This minimises the impact of the Secure Chain\u2019s implementation. For new parties looking to connect to Portbase for the Secure Chain, a free basic service is available, as well as a highly comprehensive paid service. This makes it easy for all parties to securely transfer the right to collect a container from one link to another in a digital manner.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"what-is-the-difference-between-the-secure-chain-and-portbase\" post=\"3423\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Portbase<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">What is the difference between the Secure Chain and Portbase?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">The Secure Chain is a broad partnership of businesses and government bodies to boost the resilience of port logistics processes. Portbase has been requested to realize a substantial part of the technical solution via the Port Community System of the Dutch ports, making use of the existing digital service provision for the core processes in the port. However, Portbase is not the only party that is making improvements to the port logistics process for the Secure Chain. Take the initiative of the container terminals to start verifying the operating carrier at the gate, for example. Secure Logistics plays a prominent role in this. Another example concerns measures and agreements between Customs, terminals and shipping lines\/ship agents to improve the inspection process. This aspect is also related to the Secure Chain.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"where-can-i-find-the-answers-to-my-questions-about-the-operation-of-the-portbase-services-for-the-secure-chain\" post=\"2865\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Portbase<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">Where can I find the answers to my questions about the operation of the Portbase services for the Secure Chain?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">You will find the answers to your questions about the Portbase services for the Secure Chain on these <a href=\"https:\/\/support.portbase.com\/hc\/en-gb\/search?utf8=%E2%9C%93&amp;query=Secure+Chain&amp;type=knowledge_base\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>support pages<\/strong><\/a>.<\/p>\n<\/div>\n        <\/div>\n            <\/div>\n\n\n<h2 id=\"technology\" class=\"wp-block-heading has-x-large-font-size\" style=\"padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--30)\">Technology<\/h2>\n\n\n\n\n<div id=\"faq__group\" class=\"faq wp-block-sowmedia-faq\">\n                                        <div class=\"faq__post\" id=\"will-the-secure-chain-also-be-implemented-in-other-ports-than-rotterdam\" post=\"2873\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Technology<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">Will the Secure Chain also be implemented in other ports than Rotterdam?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">All attention is now fully geared to using the Secure Chain for the release of deepsea and shortsea containers at the terminals in the port of Rotterdam. In the long term, it is feasible that cargo flows via other terminals and\/or ports will be handled through the Secure Chain as well.<\/p>\n<\/div>\n        <\/div>\n            <\/div>\n\n\n<h2 id=\"security\" class=\"wp-block-heading has-x-large-font-size\" style=\"padding-top:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--30)\">Security<\/h2>\n\n\n\n\n<div id=\"faq__group\" class=\"faq wp-block-sowmedia-faq\">\n                                        <div class=\"faq__post\" id=\"does-the-secure-chain-not-shift-the-risk-of-undermining-etc-to-the-hinterland-and-if-so-what-is-being-done-to-minimise-this-risk\" post=\"4782\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Security<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">Does the Secure Chain not shift the risk of undermining, etc. to the hinterland and if so, what is being done to minimise this risk?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">It does not come as a surprise that criminals are constantly looking for new ways to carry out their activities. Every company and every link should be aware of this and take measures to protect themselves. For more information on how the different links approach this, please contact their respective sector organisations.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"how-does-the-secure-chain-contribute-to-a-more-secure-logistics-chain\" post=\"2876\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Security<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">How does the Secure Chain contribute to a more secure logistics chain?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">Only familiar and authorised parties can view information and perform actions in the Secure Chain. In this way, we make the logistics chain more secure and reliable. PIN codes, which are susceptible to fraud, are eliminated from the process. The possession of information (read the PIN code) is no longer the key to gaining access to terminals. In a &#8216;closed&#8217; logistics chain, parties exchange &#8216;need-to-know&#8217; information with each other in a secure manner. They digitally communicate the authorisation to collect a container to one another.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"what-is-pin-fraud\" post=\"3447\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Security<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">What is PIN fraud?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">PIN code fraud is the misuse of the PIN codes that shipping lines\/ship agents provide to their customers for collecting containers at the terminals. With the introduction of the Secure Chain, these PIN codes are eliminated from the release and collection process. Please contact the Seaport Police for more information about PIN code fraud.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"does-digitally-communicating-the-authorisation-to-collect-a-container-in-the-secure-chain-fully-eliminate-the-possibility-of-fraud\" post=\"3448\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Security<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">Does digitally communicating the authorisation to collect a container in the Secure Chain fully eliminate the possibility of fraud?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">The Secure Chain makes the release and collection process of deepsea and shortsea containers in the port of Rotterdam significantly more secure and reliable. As PIN codes are completely eliminated from the process, this form of fraud is no longer possible. Unfortunately, criminals are always looking for new avenues to commit fraud. Please contact the Seaport Police for more information about this.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"is-the-secure-chain-not-simply-aimed-at-combating-drug-related-crime\" post=\"3446\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Security<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">Is the Secure Chain not simply aimed at combating (drug-related) crime?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">This is certainly an important reason to make the release and collection process of import containers more secure and reliable by means of a new operational approach. This allows us to kill two birds with one stone. Participants in the Secure Chain also benefit from the enhanced protection of sensitive data (important from a compliance perspective). Furthermore, the smart reuse of data provides optimal insight into the status and planning of import containers.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"what-does-a-more-secure-logistics-chain-mean-for-the-participating-companies\" post=\"2875\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Security<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">What does a more secure logistics chain mean for the participating companies?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">In a &#8216;closed&#8217; logistics chain, only authorised and familiar parties exchange &#8216;need-to-know&#8217; data with each other in a secure manner. PIN codes, which are susceptible to fraud, are eliminated from the process. Parties digitally communicate the authorisation to collect a container to one another.<\/p>\n<\/div>\n        <\/div>\n                                <div class=\"faq__post\" id=\"and-what-does-a-safer-logistics-chain-mean-for-society\" post=\"2877\">\n            <div class=\"faq__question--category-wrapper\">\n                <span class=\"faq__question--category\">\n                    <span class=\"faq__tag\">Security<\/span>                <\/span>\n            <\/div>\n            <div class=\"faq__question--wrapper\">\n                    <h3 class=\"faq__question\">And what does a safer logistics chain mean for society?<\/h3>\n                    <span class=\"faq__icon\">\n                        <img decoding=\"async\"\n                            class=\"faq__icon--dropdown\"\n                            src=\"https:\/\/vertrouwensketen.nl\/wp-content\/themes\/astra-child\/assets\/images\/arrow-yellow.svg\"\n                            alt=\"\"\n                        >\n                    <\/span>\n            <\/div>\n            <div class=\"faq__awnser\">\n<p class=\"wp-block-paragraph\">In the Secure Chain, the authorisation to collect a container is transferred digitally from one link to the next. Only known and authorised parties can view specific information and perform actions. PIN codes, which are susceptible to fraud, are eliminated from the logistics process. As a result, logistics chains become less susceptible to crime and theft.<\/p>\n<\/div>\n        <\/div>\n            <\/div>\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions How can we help you? We are happy to answer your questions about the Secure Chain.&nbsp;Is your question not listed here?&nbsp;Please get in touch. Quick links: General Costs and financing Organisation Participation Portbase Technology Security<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":3761,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"content_theme":[59],"class_list":["post-2781","page","type-page","status-publish","hentry","content_theme-weerbare-ketens"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ&#039;s Resilient chains - Vertrouwensketen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vertrouwensketen.nl\/en\/resilient-chains\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ&#039;s Resilient chains - Vertrouwensketen\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions How can we help you? 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We are happy to answer your questions about the Secure Chain.&nbsp;Is your question not listed here?&nbsp;Please get in touch. Quick links: General Costs and financing Organisation Participation Portbase Technology Security","_links":{"self":[{"href":"https:\/\/vertrouwensketen.nl\/en\/wp-json\/wp\/v2\/pages\/2781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vertrouwensketen.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vertrouwensketen.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vertrouwensketen.nl\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/vertrouwensketen.nl\/en\/wp-json\/wp\/v2\/comments?post=2781"}],"version-history":[{"count":6,"href":"https:\/\/vertrouwensketen.nl\/en\/wp-json\/wp\/v2\/pages\/2781\/revisions"}],"predecessor-version":[{"id":8671,"href":"https:\/\/vertrouwensketen.nl\/en\/wp-json\/wp\/v2\/pages\/2781\/revisions\/8671"}],"up":[{"embeddable":true,"href":"https:\/\/vertrouwensketen.nl\/en\/wp-json\/wp\/v2\/pages\/3761"}],"wp:attachment":[{"href":"https:\/\/vertrouwensketen.nl\/en\/wp-json\/wp\/v2\/media?parent=2781"}],"wp:term":[{"taxonomy":"content_theme","embeddable":true,"href":"https:\/\/vertrouwensketen.nl\/en\/wp-json\/wp\/v2\/content_theme?post=2781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}